Submit ›
or
1.8 Based on 20 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Outstanding 1
    • Price 1
  • Customers don't like
    • Unreliable 6
    • Poor communications 4
    • Thieves 3
Advanced
search
loading...
More Less

Bought an air ticket. AirFrance is on strikes, I'm French :( nothing special here. They find it normal to give you a phone call (landline : the whole house was woken up then) at 4AM, then again past 5AM to make sure you're ok with the flight change (in 40 hours !) when you sent a email to say "ok" at 4.30 and another one at 4.50 because ok is not clear for them : yes, email is something they send, nothing they read. Ctrip won't mind sending you... Read more

Was this review helpful? 0 0

cheating company. they don't give refund, and post fake ticket prices. airline company can give money back but they will not give m back this money. Absurd money stealing company cheating company. they don't give refund, and post fake ticket prices. airline company can give money back but they will not give m back this money. Absurd money stealing company cheating company. they don't give refund, and post fake ticket prices. airline company... Read more

Was this review helpful? 0 0

I have booked a room for 3 nights, only to find out a few hours later that booking will be cancelled because hotel confirmed that there is no room available... They asked me to book for another room which i did, but again after a few hours room is also not available and booking was again cancelled... So even if booking was not confirmed, they already charge me for the two bookings and will only return my money after one month... VERY VERY BAD... Read more

Was this review helpful? 0 0

This is to let everyone know this is the worse place to book your flight tickets. They are money sucker. You make any error in the keying in of information whether it is due to their system or whatever they straight away blame you. and they put their own polict to deduct 50%. and you wait donkey months to get it refund. So dun fall into their trap... *** company Stay away from this company Their apps is not stable and any mistakes they blame on... Read more

Was this review helpful? 0 0

I tried to buy plane tickets at C-trip. After I filled out everything and submitted, it led me to a page that said "Please check booking details to confirm your booking." Nothing was purchased but I didn't know. So I waited and soon after, I found out by searching the entire website for my ticket. I called my credit card company to make sure I didn't purchase. I tried to buy these tickets 7 times and the results were the same. I emailed them a... Read more

Was this review helpful? 0 0

I have made a paid reservation for L'hotel Nina et Convention Centre, in Hong Kong throught Ctrip.com. On the reservation, in the special request section, I noted that this trip for us would be to celebrate a very special occasion and asked the hotel to assign us a harbour-view room at higher floors. After my credit card was charged and the confirmation was sent through email, Ctrip called me at about 2 AM my local time and told me that... Read more

Was this review helpful? 1 0

If you need a cheap flight in China ask a Chinese friend to help you book a flight. This site is 4 times more expensive than a non 'laowai' site. Ie a site aimed at 'foreigner prices'. For example my tix cost $1630 RMB. My student bought me a tix for $400RMB for the same trip Secondly they have a refund policy that they do not honour. I needed to cancel a flight. I phoned them to cancel. The service was good and helpful. But I received no... Read more

Was this review helpful? 0 0

A BIG BIG warning to all! Do not use Ctrip to book Hotel nights. They state "pay at the hotel" but make a withdrawal on your credit card at once. When you leave the hotel they might take two weeks to actually create a refund that will take 1 month to transfer if you use a "overseas credit card". "With reference to your inquiry, we have refunded the guarantee fee to your card account on Mar. 16 successfully. It will take one month to your account... Read more

Was this review helpful? 2 0

they cancelled reservation two time , one hotel in guangzhou and a hotel in hongkong , they just cancelled > first time the hotel cant offer me the offer was available ,and they changed the rate . second cancelation in hongkong because the room have partial view to harber , and they also changed the rate>> ....fake offers , untrusted >>>third time .. ofcource there is no third time , two is enough . THANKS CTRIP Read more

Was this review helpful? 0 0

I used the site to search return flights from shenzhen to beijing. They displayed a good price (last one with that price) and so i proceeded to complete the booking but then in the middle theres a warning message saying the price has changed. I had to redo the search again but i found out the price had increased 20%! I thought maybe because it was the last cheap flight was taken by someone else so I went ahead to buy even though its 20%more... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Ctrip.
Filing a new complaint about
×