Ctrip
Ctrip Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ctrip has 1.5 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to book flight tickets, English website, Price.
Cons: Poor customer service, It is only good if you do not have to deal with customer service, No accountability.Recent recommendations regarding this business are as follows: "Don’t use C-trip!", "Ctrip is a bunch of thieves", "Don't waste your money on this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ctrip has 1.5 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to book flight tickets, English website, Price.
Cons: Poor customer service, It is only good if you do not have to deal with customer service, No accountability.Recent recommendations regarding this business are as follows: "Don’t use C-trip!", "Ctrip is a bunch of thieves", "Don't waste your money on this company".
Most users ask Ctrip for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Luxembourg, LuxembourgREFUND OF A FLIGHT DID NOT RECEIVED
Preferred solution: Full refund
No english
- Unreliable
- Headache
- Fraudulant
Preferred solution: Let the company propose a solution
User's recommendation: Don’t use C-trip!
Didn’t get money back
- Lack of customer service
- Fraudulant
- Thieves
Preferred solution: Full refund
User's recommendation: Ctrip is a bunch of thieves
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUse literally any other company to book your flight/hotel/train/car rental.
- Easy to book flight tickets
- English website
- Lack of customer service
Preferred solution: I would like to pick another date and time for my flight.
TRIP.COM'S HAS THE WORST CUSTOMER SERVICE.
- Thieves
- No accountability
- Frustrating
Preferred solution: Full refund
User's recommendation: Don't waste your money on this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Nice, Provence-Alpes-Cote DazurChange flight
DO NOT BUY ANYTHING FROM THEM
- Lack of customer service
- Unreliable
- It is only good if you do not have to deal with customer service
Preferred solution: Full refund
Be careful beacuse they are not responsible
Preferred solution: Let the company propose a solution
Refund the ticket
Help regarding booking of tickets home to Shanghai
Help regarding booking of tickets home to Shanghai
Never use that agency!
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCtrip - easy to book flights, but don’t expect any service when flights go wrong
- Easy to book flight tickets
- Poor communication and very poor after sale service
Preferred solution: Full refund
Travel Agencies Expert Talks
Incompetent and unhelpful when issues arise and constantly hang up once you provide a reference number
Nightmare
Wonderful
About
, , , , Travelfusion
Ctrip is a travel agency recognized to be one of the leading operators in this market when it comes to planning vacations in China. Its clients can save a lot on booking tickets for planes, hotels, tours and other activities. The company operates with easy-to-use web-site in English that makes it possible to order services directly online without mediums. This site provides convenient payment options, as well as searching options to look for the most appropriate flights, cheap hotel rooms and advantageous vacation package deals. Being the biggest online travel agency in China, Ctrip has a network that covers almost all main cities in this country and provides excellent service to everyone who has chosen China as a place for his next trip.
Ctrip is ranked 187 out of 1014 in Travel Agencies category
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They try everything to avoid paying back money !
Yeah this is ***