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Access Ctrip English, Hong Kong & China websites add the same identical destination, dates, times, airline etc.. on all three websites and be amazed with the prices differences. If you choose the English version, you are going to pay 15-25% more than the Chinese...
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1.3
#1104210
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I just lost a big amount of money, by trying to book tickets at Ctrip, I one the worst travel agency with bad intentions still doing the same intentional mistake after calling them Ctrip is doing scam, by taking our card details and declined ticket, please do not book...
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1.0
#1104032
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Ctrip - Overcharged in Airfare
Ctrip - Overcharged in Airfare
Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from the Airline's website, it shows a cheaper fare. After I checked the prices at the...
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2.0
#1103652
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Ctrip Customer Care Review

Ctrip
#1028713
1.0
Details
Inquired about cancelling a ticket to re-book on a different day... Spoke to OWEN YEO who was rushing us and cancelled our tickets before our understanding and confirmation... Denied responsibility and refuse to listen after tickets was cancelled... Very bad service and will NEVER BE USING THERE SERVICE AGAIN!!! Owen Yeo then ended the conversation saying that it was his pleasure to service us...
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Short Review on February 17, 2017

Ctrip
#1009745
1.3
Details
Ctrip didn't want to refund me for a train ticket with the wrong date, while the policy clearly says tickets are refundable. Bad customer service!
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Ctrip Room Booking Review

Ctrip
#994706
I have used ctrip for many of my trips but this is my worst experience so far. I booked a hotel that says it will be confirmed in 11hours, so I waited, it has been 2 days now and still no confirmation and my card has been charged. I talked to their customer service rep Celine and was told to wait longer and that if I cancel this UNCONFIRMED booking it will take 2 weeks to process refund!
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Other Product Review

Ctrip
#694362
thief , and they are just thieves. you should be careful. don't book with this agency again. unreliable.
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Ctrip - Terrible Customer Service - Inaccurate Website
Ctrip - Terrible Customer Service - Inaccurate Website
I booked a vacation rental apartment with Ctrip and the property description on Ctrip's website stated that final cleaning fees were included in the room rate. When I arrived at the property, I was told I had to pay those fees or I would not be allowed to check in. I...
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3.2
I liked
  • English website
I didn't like
  • Lack of customer service
#1080825
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I booked a flight to London from Hangzhou but, needed it changed to a week earlier, I contacted Ctrip and was told that it's the airline policy that tickets cannot be modified or changed but if I contact the airline company and they agree to change it, they will change...
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4.0
I didn't like
  • Poor communications
  • Poor customer service
  • It is only good if you do not have to deal with customer service
#1064221
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Dont ever booking buy something from china company before you are sure that the company is profesional. The cheapest doesnt mean the best. I was booked for hilton disney at tokyo for two nights with ocean view and king bed size. And when we checked in, the reception...
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#1064113
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I was traveling to Qingdao (China). Booked a room for 15$. Get confirmation that everything is OK. Arrived to hotel next day. They say I can`t stay there. I Call to support. They say that it`s a website`s mistake. They found only another one hotel for me, but it costs...
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1.5
I didn't like
  • Frustrating
#1040998
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it's like pulling teeth to get any helpful information from ctrip's customer service. it seems like they just want to dismiss your request to get you off their back. most have no understanding of what "customer service" is all about. minimal effort is made to help...
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#1036124
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I booked a hotel using CTrip in HongKong about three weeks in advance. Deal was to pay at hotel desk after stay (I especially choose that as the prepay options even being cheaper do not work as they all require AliPay or similar services I being a foreigner cannot...
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1.6
I liked
  • Price
I didn't like
  • Do not honour refund policy
  • No accountability
  • It is only good if you do not have to deal with customer service
#1031859
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To All Users of Ctrip; please be aware that when you are booking tickets, hotels and trains that you check your dates for your reservations. This is my story, and it is true! I booked a hotel room through Ctrip for the 27th through the 30th of January, 2017. After...
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Anonymous
indra Kansara

Same thing has happened to me.Booked harbour Grand 26th till 3th April and they sent a confirmation saying 22nd till 26th April.I emailed them within 32 minutes and they say t...

1.0
I didn't like
  • It is only good if you do not have to deal with customer service
#997710
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