Ctrip Reviews

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They just want money from you.

Before I run my credit card to pay tour trip, I said to the rep that I have one more question (put my middle name on air ticket). I was told to pay first and then to discuss more question. So I run the credit card. Right after we run the credit card, I asked her to add my middle name on air ticket. I was told the ticket has to be canceled and a new ticket has to be bought. I cannot agree with that. However, their calls waked me up several times in that night and asked me to pay extra money for the new ticket. In order to have a peaceful time, I run the credit card and thought I could talk to their manager late for the issuer. They charged 1594 yuan for a new ticket. I called them almost every day and emailed them many times and hoped to solve the problem. But no one was there to help. then I called the airline (east airline) for more information and hoped they could do something for me. This is what I learned from the airline: Name on issued ticket could be changed up to 3 letters without to cancel the ticket. My middle name is only 2 letters. It takes 24 hours to process and charge 50.00 yuan. But it has to go through CTRIP. Airline found 2 tickets under my name. One ticket is first class (1380 yuan) with my middle name and the other one is economy Class (630.00 yuan) without my middle name. Airline will charge 20% service fee for cancel first class ticket if it is canceled 2 hours before departure. Again only CTRIP could cancel the ticket. Up on information obtained from the airline, I called and emailed the CTRIP. I suggested them to cancel the first class ticket (get about 1100 yuan refund) and change my name on economy ticket. But no one was there to help. I found all staff in CTRIP did not want to help me or its client. They just want more money from me. First, the saleswoman could let me finishing all my concerns before running credit card. Second, they could add the middle name with a 50 yuan fee. Third, they could buy an economy class ticket, not first class. Fourth, even after bought the ticket, they could follow my proposal to cancel the first class ticket and change name on economy ticket. But they did nothing.
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3 comments
#1365882

Same case with me

#1310553

Inquired about cancelling a ticket to re-book on a different day... Spoke to OWEN YEO who was rushing us and cancelled our tickets before our understanding and confirmation...

Denied responsibility and refuse to listen after tickets was cancelled... Very bad service and will NEVER BE USING THIER SERVICE AGAIN!!!

Owen Yeo then ended the conversation saying that it was his pleasure to service us...

#1310552

Inquired about cancelling a ticket to re-book on a different day... Spoke to OWEN YEO who was rushing us and cancelled our tickets before our understanding and confirmation...

Denied responsibility and refuse to listen after tickets was cancelled... Very bad service and will NEVER BE USING THERE SERVICE AGAIN!!!

Owen Yeo then ended the conversation saying that it was his pleasure to service us...

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ID
#968438 Review #968438 is a subjective opinion of poster.
Location
Richmond, British Columbia
Service
Ctrip Flight Booking
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

CTRIP SCREWED ME BIG TIME!!!

I'll make it short. Booked a one way flight for my fiancé. China to USA. They switched the names around and blamed me. Called within 24 hours to correct it.Now in the USA- easy peasy. With CTRIP and there customer service.???? OMG! it's like there retarded or something. I had to buy 2 tickets and wait 30 days to get my money back on the 1st one. FOR A NAME CORRECTION!!! When you call they are so rude. They are unhelpful. Started asking for copies of my fiancé's passport from her when she called?? I feel so taken advantage of.
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ID
#958715 Review #958715 is a subjective opinion of poster.
Service
Ctrip Flight Booking
I'm actually a big fan of Ctrip. I use the website for all of my personal and business travels. Recently though, I found one of my air booking charges on my credit card looked suspiciously high. I checked and sure enough, the round trip flight that I booked was somehow...
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ID
#946331 Review #946331 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Ctrip Flight Booking
Reason of review
Order processing issue
Loss
$2200
Preferred solution
Full refund
I found Ctrip quote for a specific hotel from Trip Advisor, I've had good experience with Trip advisor so I went to the link and booked the hotel with a very attractive price in Hong Kong, after requested all my credit card information and passport info etc., the...
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ID
#942882 Review #942882 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Service
Ctrip Room Booking
Cons
  • Unreliable
  • Services offered but not delivered as promised
  • Scam
Reason of review
Not as described/ advertised
Preferred solution
Do not use this site

Rude, unhelpful and bottomline they are thieves

Made a booking with a minor spelling error in surname thanks to auto correct and human error that didn't see it in time. While booking on the CTrip website autocorrect changed the end of the surname. It was suppose to be "will' at the end and autocorrect on phone changed it to ' ville' so 2 letters wrong. For two days we tried calling and emailing and appealing on Facebook repeatedly and all we got was rude and unhelpful replies. Even ignored completely. We were told to cancel and rebook. Firstly we lost Rmb1060 on a Rmb1599 flight ticket. After two days wE cancelled because we had no choice but then they refused to help us with another ticket at the same price (tickets have doubled in price since we booked) to add insult to injustice we were emailed back that ticket was cancelled and we will only receive a refund in 30 days. So not only do we not have a booking anymore we also have to wait 30 days for the little what's left of our money after they take their large chunk for cancellation. When we called SAA who was just as rude about it and as unhelpful they told us that this booking was made in Ruanda huh? I thought CTrip is China and Hong Kong based. Anyway I have removed my CTrip app and will never use them to book a flight or train or hotel ever again. Same goes for SAA no wonder they are bankrupt.
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1 comment
#1208853

Having exactly the same problem - Take your money then want nothing to do with you - Steer Clear.

ID
#909709 Review #909709 is a subjective opinion of poster.
Location
Mang Kung Uk, Hong Kong
Service
Ctrip Flight Booking
Reason of review
Order processing issue
New Reviewer
Bought an air ticket. AirFrance is on strikes, I'm French :( nothing special here. They find it normal to give you a phone call (landline : the whole house was woken up then) at 4AM, then again past 5AM to make sure you're ok with the flight change (in 40 hours !) when...
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ID
#894461 Review #894461 is a subjective opinion of poster.
Location
Cachan, Ile-De-France
Service
Ctrip Flight Booking
Cons
  • No accountability
Reason of review
unreliable & careless
Preferred solution
Avoid them from now on

NO REFUND - FAKE Prices

cheating company. they don't give refund, and post fake ticket prices. airline company can give money back but they will not give m back this money. Absurd money stealing company cheating company. they don't give refund, and post fake ticket prices. airline company can give money back but they will not give m back this money. Absurd money stealing company cheating company. they don't give refund, and post fake ticket prices. airline company can give money back but they will not give m back this money. Absurd money stealing company
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ID
#869056 Review #869056 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Service
Ctrip Flight Booking
Reason of review
Bad quality
I have booked a room for 3 nights, only to find out a few hours later that booking will be cancelled because hotel confirmed that there is no room available... They asked me to book for another room which i did, but again after a few hours room is also not available...
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ID
#863232 Review #863232 is a subjective opinion of poster.
Service
Ctrip Room Booking
Cons
  • Refund policy
Reason of review
Problem with delivery
Loss
$5216
Preferred solution
Full refund

Ctrip-Flight booking Nightmare

This is to let everyone know this is the worse place to book your flight tickets. They are money sucker. You make any error in the keying in of information whether it is due to their system or whatever they straight away blame you. and they put their own polict to deduct 50%. and you wait donkey months to get it refund. So dun fall into their trap... *** company Stay away from this company Their apps is not stable and any mistakes they blame on you . I call them less than 10min upon booking realising there is an over payment but was too late as my bank already process the payment. They refused to accept and insist to pay 50% for the mistakes.
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1 comment
#1205722

Wish I read this before they scammed me. I thought the spelling error was my mistake until I found similar complaints and people convinced their app is rigged to make mistakes so that one has to rebook and loose all your money because they say they will refund the balance after they take their big cut for your supposed mistakes but too many say they don't honor the refund. What scamsters.

ID
#862560 Review #862560 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Ctrip Flight Booking
Reason of review
Pricing issue
I tried to buy plane tickets at C-trip. After I filled out everything and submitted, it led me to a page that said "Please check booking details to confirm your booking." Nothing was purchased but I didn't know. So I waited and soon after, I found out by searching the...
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ID
#820289 Review #820289 is a subjective opinion of poster.
Location
Flushing, New York
Service
Ctrip Flight Booking
Pros
  • Price
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
New Reviewer

Ctrip is horrible

I have made a paid reservation for L'hotel Nina et Convention Centre, in Hong Kong throught Ctrip.com. On the reservation, in the special request section, I noted that this trip for us would be to celebrate a very special occasion and asked the hotel to assign us a harbour-view room at higher floors. After my credit card was charged and the confirmation was sent through email, Ctrip called me at about 2 AM my local time and told me that special requests are not guaranteed and that the hotel says your room cannot be a harbour-view room. They were trying to motivate me to pay more for a harbour-view room. I told them that I understood that special requests are not guaranteed, yet last year I made exactly the same reservation at the same hotel through Agoda.com and made the same special request and the hotel gave us a very nice harbour-view room at high floors. I warned them about calling me at such a wrong time as well. I asked them to try to do their best in meeting my special request as I have seen other agencies do it gladly to support their customers. After that every night they called me around 2 AM to 3 AM my local time for a total of four times so far, disturbed me and my family, said the same stuff and tried to motivate me to pay more for my special request. Today they made the fourth call of this type and said the hotel refuses to give you a harbour-view room and I told them that I would leave a review to this effect because they are disturbing me and my family and their behavior clearly show they are not capable of supporting their customers but they try to abuse their customers, while other reservation agencies apparently have ways to satisfy the demands of their customers as I personally experienced it last year, and I have seen other hotels as well how they try to satisfy their customers.
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1 comment
#1135043

Why would you hand out your credit card number before your special request was agreed to in writing. NO one in the Far East (or Middle East) gives a customer something extra for free.

You have to haggle & you have to get it in writing.

You should have called the manager of the hotel & spoke to him about your special request. Cut to the chase. Any well-traveled person would give you the same advise.

Why are you trying to deal with a clerk with no authority & then threaten them with a review!!!

ID
#818288 Review #818288 is a subjective opinion of poster.
Location
Bucharest, Bucharest
Reason of review
Poor customer service
If you need a cheap flight in China ask a Chinese friend to help you book a flight. This site is 4 times more expensive than a non 'laowai' site. Ie a site aimed at 'foreigner prices'. For example my tix cost $1630 RMB. My student bought me a tix for $400RMB for the...
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ID
#816670 Review #816670 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Service
Ctrip Flight Booking
Cons
  • Do not honour refund policy
Reason of review
Problems with payment
Loss
$500
Preferred solution
Full refund
A BIG BIG warning to all! Do not use Ctrip to book Hotel nights. They state "pay at the hotel" but make a withdrawal on your credit card at once. When you leave the hotel they might take two weeks to actually create a refund that will take 1 month to transfer if you...
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2 comments
#1320082

someone stole my info and booked something with ctrip. my bank said to come down and fill out a dispute form.

I never heard of ctrip till now. my card has been canceled.

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ID
#814646 Review #814646 is a subjective opinion of poster.
Location
S, Stockholm
Reason of review
Not as described/ advertised
Loss
$1300
Preferred solution
Full refund

Ctrip just cancelled reservation without asking me!!..and its the second time they do this!!

Ctrip just cancelled reservation without asking me!!..and its the second time they do this!!
they cancelled reservation two time , one hotel in guangzhou and a hotel in hongkong , they just cancelled > first time the hotel cant offer me the offer was available ,and they changed the rate . second cancelation in hongkong because the room have partial view to harber , and they also changed the rate>> ....fake offers , untrusted >>>third time .. ofcource there is no third time , two is enough . THANKS CTRIP
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ID
#813975 Review #813975 is a subjective opinion of poster.
Location
Amman, Al Balqa
Service
Ctrip Room Booking
Reason of review
Poor customer service
I used the site to search return flights from shenzhen to beijing. They displayed a good price (last one with that price) and so i proceeded to complete the booking but then in the middle theres a warning message saying the price has changed. I had to redo the search...
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ID
#810844 Review #810844 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Service
Ctrip Flight Booking
Reason of review
Not as described/ advertised