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Ctrip.com - Bait & Switch, Misleading prices, customer services nightmare
After booking a flight online they say they will contact you in 24 hours to confirm the ticket. I was not contacted and after 20 hours called them to confirm the ticket myself. They said the original discount price was now gone and charged me 25% more for the exact same flight. Did not bother to contact me on the phone, saying they had "misplaced" the number. After 4 different calls still was not resolved, with very unhelpful customer service. At that point the ticket price had gone up even more! They offered to pay the difference on the ticket price (since I had been waiting by the phone for them to call as the prices continued higher), but refused to pay the initial difference. Typical bait and switch, stay away!
Hong Kong, Hong Kong
Ctrip Flight Booking
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