they cancelled reservation two time , one hotel in guangzhou and a hotel in hongkong , they just cancelled >
first time the hotel cant offer me the offer was available ,and they changed the rate .
second cancelation in hongkong because the room have partial view to harber , and they also changed the rate>>
....fake offers , untrusted
>>>third time .. ofcource there is no third time , two is enough .
This person wrote the review because of poor customer service at Ctrip and attached a photo. Reviewer claimed that he or she wants Ctrip to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.