Ctrip Phone Numbers and Emails

Toll-Free Number:

  • (833) 896-0077
    USA

Customer Service:

  • +86 106 418 1616
    Beijing
  • +86 286 533 8899
    Chengdu
  • +86 213 406 4888
    Global (English/Chinese)
  • +86 208 393 6393
    Guangzhou
  • +8 523 008 3295
    Hong Kong
  • +86 400 828 8966
    Mainland China
  • +865 138 918 6000
    Nantong

24 Hours Hotline:

  • (833) 896-0077
    USA
  • +61 180 086 1122
    Australia
  • +86 213 210 4669
    Global (English/Mandarin)
  • +44 808 196 9996
    UK

Ctrip Email:

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Ctrip Contact Information

Ctrip Website:

Ctrip Online Chat:

Corporate Office Address:

Ctrip.com
No. 99 Fu Quan Road,
Shanghai, Shanghai Shi 200335
China

Fax:

(86 21) 54261600
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Ctrip Rating Based on 51 Reviews

Rating details

1.5
more details
Customer service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Ctrip Customer Service Calls

68 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ctrip Customer Service?

Refund Question:

  • “Refund”
  • “For refund”
  • “Refund the ticket”

Request for Information Question:

  • “To confirm something.”
  • “Inquiry”
  • “Want to find out more on tickets and transit rules especially if different airlines are involved”

Return/ Replace Question:

  • “Flight changed”
  • “Change flight”

Activation/ Cancellation Question:

  • “To cancel the tickets”
  • “Flight Cancelled”
  • “Flight Cancell”

Payments and Charges Question:

  • “I want to have ticket receipt ( fapiao) for reimbursement from my company”

Product/ Service Question:

  • “Insurance enquiry”

Other Question:

  • “NAT test Shanghai to Sanya flight”
  • “Bay A mortorbike”
  • “Flight”

About

Top Ctrip Services

Flight Booking, Room Booking, Customer Care

Top Ctrip Products

Website, Train Ticket Booking

Ctrip Pros and Cons

Pros: Price, English website, Easy to book flight tickets, Outstanding

Cons: Poor customer service, Unreliable, Thieves, No accountability, It is only good if you do not have to deal with customer service

Related Companies

Skyscanner, Tours4Fun, Trip Com, ezTravel, Travelfusion

Summary

Ctrip is a travel agency recognized to be one of the leading operators in this market when it comes to planning vacations in China. Its clients can save a lot on booking tickets for planes, hotels, tours and other activities. The company operates with easy-to-use web-site in English that makes it possible to order services directly online without mediums. This site provides convenient payment options, as well as searching options to look for the most appropriate flights, cheap hotel rooms and advantageous vacation package deals. Being the biggest online travel agency in China, Ctrip has a network that covers almost all main cities in this country and provides excellent service to everyone who has chosen China as a place for his next trip.

Ctrip reviews and complaints

Ctrip is ranked 144 out of 895 in Travel Agencies category

Payment Methods

VISA

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