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1.0

Bought an air ticket. AirFrance is on strikes, I'm French :( nothing special here.

They find it normal to give you a phone call (landline : the whole house was woken up then) at 4AM, then again past 5AM to make sure you're ok with the flight change (in 40 hours !) when you sent a email to say "ok" at 4.30 and another one at 4.50 because ok is not clear for them : yes, email is something they send, nothing they read.

Ctrip won't mind sending you to an airport even if they have no clue you'll actually have a seat. They "try" to politely give answers, but they just don't care if what they say is true or not (worse, I suspect they bloody well know it is not).

Canceled flight on 2016AUG03, they (and KLM) told me to go for another one that was canceled seconds before I started a 4 hours railway trip to the airport. We're the on the 04th, I'm checked-in for tomorrow's flight ... and I don't trust them anymore, they're sloppy.

Reason of review: unreliable & careless.

Preferred solution: Avoid them from now on.

Ctrip Cons: No accountability.

Location: Cachan, Ile-De-France

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