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Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website).When I downloaded the receipt from the Airline's website, it shows a cheaper fare.

After I checked the prices at the Airline's website and found out that the Airline's airfare is indeed lower. (everything was checked and done within 30 mins after ticket issuance, not after a few days). Wrote to Ctrip but they refused to honour the fare difference and just kept giving all different excuses. Without giving any proper explanation at all.

Ctrip just kept repeating that the tickets are issued by ticket suppliers and not by them.The explanation given is not even related to the overcharged prices.

Review about: Ctrip Flight Booking.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer service, Poor communications, Unreliable, Overcharged in prices.

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Anonymous
#1405842

Yes, compare domestic Chinese fares on ctrip against the airline website fare. Ctrip is often about 50 RMB more expensive.

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