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Verified Reviewer
New Reviewer

REFUND OF A FLIGHT DID NOT RECEIVED

I bought a flight from Ctrip (Booking # 168******** and 168********), Cathay pacific from Hong Kong to Melbourne but Cathay Pacific cancelled the flight. I called Cathay Pacific to refund and they told me Ctrip agent will do so but they did not get any refund request for my tickets. I do not know what's going on in Ctrip, as a customer I need my refund quickly so that I can buy other flights. Ctrip should refund to customers first and apply for refund from airline later. Herein, they even did not apply for refund. I do not know why they are so careless. Ctrip is a well-recognized organization and they should work professionally. They do not care about the customer satisfaction.
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ID
#3198049 Review #3198049 is a subjective opinion of poster.
Location
Luxembourg, Luxembourg
Preferred solution
Full refund
New Reviewer

No english

No english option. Cannot understand the option when calling the International C-trip number. C-Trip cancelled my airline ticket last minute.

User's recommendation: Don’t use C-trip!

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ID
#2881491 Review #2881491 is a subjective opinion of poster.
Cons
  • Unreliable
  • Poor communications
  • Fraudulant
Loss
$2500
Preferred solution
Let the company propose a solution

Didn’t get money back

Bought ticket in March for the flight in May. Flight got canceled. Im still waiting for my money back. Whenever I contact customer service a) they said Ive got refund back b) telling me that theyll check information and will contact me within 24hrs. Of course they dont c) yesterday woman finally admitted that refund hasnt been processed. So all this time theyve been lying to me. If you have an opportunity to avoid this company service-buy tickets somewhere else otherwise youll never see your money again

User's recommendation: Ctrip is a bunch of thieves.

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ID
#2783020 Review #2783020 is a subjective opinion of poster.
Cons
  • Lack of customer service
  • Fraudulant
  • Thieves
Loss
$4416
Preferred solution
Full refund
New Reviewer

TRIP.COM'S HAS THE WORST CUSTOMER SERVICE.