Ctrip - Cancelled booking, no advice, no replies - CRAP service
I made 2 flight bookings, both proceeded, payment taken. I didn’t check for a few days and found #2 flight cancelled?? No prior advice I asked for feedback - no reply. I complained to CTrip, and provided booking # They replied.... send us booking number before we reply. F’off..... I’ll book somewhere else
DO NOT BOOK FROM CTRIP! *** company. We booked a flight from CTrip's app on our phone on August 1, 2018. When we paid, we did not know the app selected a hotel for us! Yes, selected for us! We did not plan to stay at our destination for long, as we planned to go...Read more
I didn't like
- Faulty phone app
- Poor customer service
Had planned a trip from Shanghai to Vietnam on 6/18/2018. I booked flights and hotels through Ctrip. I was never told I needed a visa (I am a US citizen). While I should of check the requirements before I left, I was not told that a visa was required beforehand. I...Read more
I didn't like
- No accountability
- Poor communications
Now you may wonder how I can be that foolish to ever book another flight ticket with Ctrip again after the first scam. Well it's because I always book my flights way in advance. The first incident was when i put a departure date, the ticket reflected another. This...Read more
Used the app and booked a hotel for the first time. "Pay at hotel" means you pay to ctrip the full amount and then you need to pay again at the hotel the full amount and then your money is refunded after your holiday or checking out. If you are in China and used...Read more
Ctrip - Do not use they ignore EU law.
This company do not act within EU on refunds. Do not use them they are based in China.
I just recently tried to book a flight with them and their site hung. I then book the tix with a different site. After that they still charged me with the tix with hung transactions - no confirmation, no email. The worse part was yet to come. They refuse to refund....Read more
I have read other Ctrip customer's comment. Actually very similar to mine. Their app is not use friendly. So easy to mixed their deals up, because it's unclear. I realised accidentally click the wrong thing but the app freeze and then the next thing the booking went...Read more
Booked a hotel online last week on Ctrip. Found out that we had mixed up the check in dates by mistake. There was alot of going back and forth between us, Ctrip and the Hotel that we were booking - Regal Airport Hotel Hong Kong. This is my first time dealing with...Read more
This company is a total scam. We purchased airline tickets online for Phnom Penh to Siem Reap in Cambodia. Even though we checked other sites and the flight was listed there it turned out to be a total scam. The flight had never existed. Ctrip phoned us twice after...Read more
Do you have something to say about Ctrip? What happened? What can we help you with?