Latest review first
Ctrip - Wonderful
Over three years, I use CTRIP for booking flights for me and friends in and out of China and they do a great job.
Ctrip - Nightmare
Booked flights for my family through ctrip. They issued the children’s ticket as a seperate booking. When I went to change flights, it changed the kids but then wouldn’t let us change our flights. In the end we had to cancel, paying change fee and cancellation fees, all because of their mistake. What a joke
Ctrip - Cancelled booking, no advice, no replies - CRAP service
I made 2 flight bookings, both proceeded, payment taken. I didn’t check for a few days and found #2 flight cancelled?? No prior advice I asked for feedback - no reply. I complained to CTrip, and provided booking # They replied.... send us booking number before we reply. F’off..... I’ll book somewhere else
DO NOT BOOK FROM CTRIP! *** company. We booked a flight from CTrip's app on our phone on August 1, 2018. When we paid, we did not know the app selected a hotel for us! Yes, selected for us! We did not plan to stay at our destination for long, as we planned to go...Read more
I didn't like
- Faulty phone app
- Poor customer service
Had planned a trip from Shanghai to Vietnam on 6/18/2018. I booked flights and hotels through Ctrip. I was never told I needed a visa (I am a US citizen). While I should of check the requirements before I left, I was not told that a visa was required beforehand. I...Read more
I didn't like
- No accountability
- It is only good if you do not have to deal with customer service
Now you may wonder how I can be that foolish to ever book another flight ticket with Ctrip again after the first scam. Well it's because I always book my flights way in advance. The first incident was when i put a departure date, the ticket reflected another. This...Read more
Used the app and booked a hotel for the first time. "Pay at hotel" means you pay to ctrip the full amount and then you need to pay again at the hotel the full amount and then your money is refunded after your holiday or checking out. If you are in China and used...Read more
Ctrip in Richmond, British Columbia - Do not use they ignore EU law.
This company do not act within EU on refunds. Do not use them they are based in China.
I just recently tried to book a flight with them and their site hung. I then book the tix with a different site. After that they still charged me with the tix with hung transactions - no confirmation, no email. The worse part was yet to come. They refuse to refund....Read more
I have read other Ctrip customer's comment. Actually very similar to mine. Their app is not use friendly. So easy to mixed their deals up, because it's unclear. I realised accidentally click the wrong thing but the app freeze and then the next thing the booking went...Read more
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