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Ctrip - Wonderful

Over three years, I use CTRIP for booking flights for me and friends in and out of China and they do a great job.
#1413599
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Ctrip - Nightmare

Booked flights for my family through ctrip. They issued the children’s ticket as a seperate booking. When I went to change flights, it changed the kids but then wouldn’t let us change our flights. In the end we had to cancel, paying change fee and cancellation fees, all because of their mistake. What a joke
1.1
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#1405153
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Ctrip - Cancelled booking, no advice, no replies - CRAP service

I made 2 flight bookings, both proceeded, payment taken. I didn’t check for a few days and found #2 flight cancelled?? No prior advice I asked for feedback - no reply. I complained to CTrip, and provided booking # They replied.... send us booking number before we reply. Shocked F’off..... I’ll book somewhere else Happy
1.4
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Website
#1358628
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DO NOT BOOK FROM CTRIP! *** company. We booked a flight from CTrip's app on our phone on August 1, 2018. When we paid, we did not know the app selected a hotel for us! Yes, selected for us! We did not plan to stay at our destination for long, as we planned to go...
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1.0
I didn't like
  • Faulty phone app
  • Poor customer service
#1324261
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Had planned a trip from Shanghai to Vietnam on 6/18/2018. I booked flights and hotels through Ctrip. I was never told I needed a visa (I am a US citizen). While I should of check the requirements before I left, I was not told that a visa was required beforehand. I...
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Anonymous
MK

I lost more than 6,000 RMB from them. They are really a bunch of scam artist pretending to run a business. They do not reply back to complaints and every email I have sent, wa...

Anonymous
Brian

Update to my post. Ctrip did refund me a partial amount. Far from the full amount that I paid for the flight (about 1/5 of the flight price), but its better than nothing. I am...

1.0
I didn't like
  • Frustrating
  • No accountability
  • It is only good if you do not have to deal with customer service
#1287975
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Now you may wonder how I can be that foolish to ever book another flight ticket with Ctrip again after the first scam. Well it's because I always book my flights way in advance. The first incident was when i put a departure date, the ticket reflected another. This...
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1.0
#1238875
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Used the app and booked a hotel for the first time. "Pay at hotel" means you pay to ctrip the full amount and then you need to pay again at the hotel the full amount and then your money is refunded after your holiday or checking out. If you are in China and used...
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DecimalHumpbackWhale
DecimalHumpbackWhale

CTrip is a fraudulent company. Their customer service is the worst.

#1209039
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Ctrip in Richmond, British Columbia - Do not use they ignore EU law.

This company do not act within EU on refunds. Do not use them they are based in China.
1.0
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
#1167420
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I just recently tried to book a flight with them and their site hung. I then book the tix with a different site. After that they still charged me with the tix with hung transactions - no confirmation, no email. The worse part was yet to come. They refuse to refund....
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#1163864
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I have read other Ctrip customer's comment. Actually very similar to mine. Their app is not use friendly. So easy to mixed their deals up, because it's unclear. I realised accidentally click the wrong thing but the app freeze and then the next thing the booking went...
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Anonymous
Cavin Feng

I was experiencing the same thing as you said!The Ctrip customer service person did not tell me truth at all.I just called the AA customer service to get refund directly inste...

Anonymous
jc

I expereinced similar stuff with ctrip. i entered all my information for a flight booking and clicked submit. The web page shows the page is not available at the moment and as...

#1136102
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