I booked a hotel in Beijing with ctrip, and after calling the hotel 1 week prior to my departure , the hotel had no record of me or my wife booking the hotel. I called ctrip and they said to check back on Tuesday which was 3 days before my arrival.
Hotel still had no record. After 4 to 8 calls to both ctrip and the hotel , they finally got on it, only 10 hours before my flight left. Be very careful using ctrip, and I mean very careful. You are better off to pay the extra $10 to 20$ on the real hotel website.
I spent my savings on a kazillion phone calls to China.
Product or Service Mentioned: Ctrip Flight Booking.
Reason of review: Problem with delivery.