I booked a hotel in Beijing with ctrip, and after calling the hotel 1 week prior to my departure , the hotel had no record of me or my wife booking the hotel. I called ctrip and they said to check back on Tuesday which was 3 days before my arrival.
Hotel still had no record. After 4 to 8 calls to both ctrip and the hotel , they finally got on it, only 10 hours before my flight left. Be very careful using ctrip, and I mean very careful. You are better off to pay the extra $10 to 20$ on the real hotel website.
I spent my savings on a kazillion phone calls to China.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of ctrip flight booking. Ctrip needs to read this review and look into the issue (if any) according to poster's claims.